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Monday, October 28, 2019

Corporate executive, Curtis Symonds, launches new app that can potentially change the game for Black college athletes at HBCUs

In an era where the rewards of attending an HBCU are more apparent than ever, Black college athletes will soon have a platform to display their vast array of talents on a national scale.

Curtis Symonds, CEO of HBCU Network and a graduate of Central State University, is the mastermind behind the new HBCU Go ap which offers live broadcasts of Division I and II football and basketball games for free. Along with the ap, next year, Symonds plans to launch HBCU Go.TV, a streaming service which provides access to several channels of digital content, including live and recorded events that have been created and curated by current HBCU students.

Symonds matriculated his way through the cable television sales and marketing business as a senior executive at BET, and then began to see the lack of exposure those playing sports at HBCU’s were receiving. It was enough to influence the next phase of his career inspiring him to create a platform to provide these schools with some much needed national exposure.

“I strongly felt that there was not a true outlet for HBCU’s,” says Symonds, who also worked at ESPN for eight years followed by 14 years at BET.

Symonds thrived in advertising sales and marketing during his tenure with ESPN, before leaving the company to become the executive vice president of BET’S affiliate sales and marketing efforts department.

READ MORE: Enjoy the HBCU Experience During SpringComing in NYC

The concept of HBCU Network originated in 2011, and Symonds negotiated a deal with Comcast that would’ve offered him a linear channel, but when the company acquired NBC in 2013, he says the deal fell apart.

“I never wanted to let it die,” explains Symonds. “I called myself being ahead of the game and it kind of blew me when it happened because it broke everything up. It didn’t stop me though because I always had in my mind that I was going to do something in the HBCU circle.”

READ MORE: Oprah Winfrey gifts HBCUs with $1.15 million at United Negro College Fund event

The media industry itself was shifting towards the digital era, and Symonds believed creating a channel that could be viewed on computers, tablets and phones provided an enormous opportunity to reach more people.

Since its launch earlier this year, HBCU Go has gained approximately 2,000 users with a target of 25,000 by the end of 2019. The company’s current strategy is to tap in to every HBCU alumni base across the nation.

“As with anything else, our culture drives awareness,” says Symonds. “So, I’m hoping if I can get a buzz out there and draw more awareness of what I’m doing, other people will jump on the bandwagon.”

READ MORE: HBCUs are still vital to American education

Look for the app to also debut a new signature show in 2020 called “HBCU News on the Go,” which will highlight breaking news, entertainment and politics across various campuses, including any upcoming town halls during the 2020 presidential election.

According to general manager Clinton Evans, HBCU Go staffers will be deployed to several homecoming celebrations at various HBCUs this fall to spread the word about the company and its offerings.

“Our app is really providing a voice for the voiceless,” says Evans. “There’s not one true destination for all things HBCU. It’s going to take some time for us, but I think once the HBCU community adopts and embraces what we have, you’ll start to see it grow.”

As for the sports side of HBCU Go.TV, the goal is for recruiters, parents, students and alumni to become better informed on how well some Black students athletes are performing from the four major HBCU football conferencesthe Central Intercollegiate Athletic Association, Mid-Eastern Athletic Conference, Southern Intercollegiate Athletic Conference and Southwestern Athletic Conference.

With nearly 100 HBCUs in the country, Symonds expresses a strong desire for high-profile, Black high school athletes to consider attending one.

Citing an article written by Atlantic staff writer Jemele Hill, which explains how the current generation of high school athletes are starting to understand their importance to collegiate sports, Symonds points out that their options are better than ever.

READ MORE: Disqualification of curvy Black student athlete in Alaska gets reversed

“All Black kids are looking for is exposure,” says Symonds, who is also a high school basketball coach in Virginia. “I tell people all the time, ‘Go to the NFL Hall of Fame and you’ll see that the majority of the Black players came out of HBCU’s.’ That’s a fact.”

All Black kids are looking for is exposure—Curtis Symonds

Symonds’ declaration rings true across several sports, including NBA Hall of Famer Earl Monroe (Winston-Salem State), NFL Hall of Famers Jerry Rice (Mississippi Valley State) and Michael Strahan (Texas Southern), Olympic Gold Medalist Wilma Rudolph (Tennessee State) and many more.

Pay me the Money

Paying college athletes for their performance is a topic that has gained serious traction in recent years. On Sept. 30, California governor Gavin Newsom signed “The Fair Pay to Play Act,” a bill that grants college athletes the right to be compensated for their name, image and likeness, hire agents, receive money from their endorsements.

As a former Central State University basketball player, Symonds was thrilled to hear of Newsom’s decision to “step up” and reward students for their participation in collegiate sports.

“I think it’s been long overdue, I’m a big proponent of it,” says Symonds. “You know, the only thing that most people see is Saturday or Sunday, but they don’t realize the majority of college athletes today— even at PWI’s (predominantly white institutions) — are walking around going to McDonald’s to eat cause they ain’t got enough for food. Not to say in the least, their jerseys are being sold for big money and they can’t profit off of it. These kids need to be rewarded, so I’m totally for it.”

Often, student athletes from HBCUs aren’t getting the attention or accolades from professional scouts and major media outlets and Symonds believes HBCU Go.TV could be the game-changing opportunity that helps scouts find and evaluate new talent.

READ MORE: Sports celebs cheer Beto O’Rourke’s dialogue on NFL kneeling controversy

“I feel very strongly that people — especially in the HBCU circle — are looking for another outlet that has some meaning behind it,” he says.

“And if we can get people watching, it’s going to do nothing but open up more doors. When people start seeing that students are providing the content, then it becomes even more meaningful at the end of the day.”

HBCU Go: A Hangtime Experience’s live-streaming service is slated to launch within the app and can be found in the App Store and Google Play in the first quarter of 2020 during the 75th anniversary of the CIAA Basketball Tournament.


Mike Curtis is high school sports reporter for Syracuse.com. In addition to theGrio, he has written for Bleacher Report, The Tennessean and Fansided. Follow him on Twitter at @MikeACurtis2.

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104 year old Nigerian on how farming has kept her young

Nigerian centenarian Jessie Onuigwe still works the land to provide for her 120-strong family.

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Alniesha Carter Owns the First Black Woman-Owned Tax Franchise System in the Country

According to BlackBusiness.com, Alniesha Carter’s TaxPrep Evolution Inc. (TPE) is the first black woman-owned tax franchise system in the nation.

Founded by Carter in 2015, TaxPrep Evolution Inc. (TPE) aims to create exceptional franchising opportunities that give its consumers financial freedom. Unlike most competitors, TPE franchising does not require a costly initial investment. TPE is committed to guiding entrepreneurs from startup to stable profitable tax preparation businesses. Future plans include assisting over 100 women and men in obtaining financial freedom by creating TPE franchise owners across the nation.

Carter’s expertise in her field inspired her to help other entrepreneurs who aspired to own their own tax business as well. In 2015, she created and licensed her business model and partnered with other business-minded individuals who shared a vision and same mindset as her and the TaxPrep Evolution brand. This led to the opening of multiple tax offices in various states, which have now transitioned into TaxPrep Evolution Franchise Locations. This has led to positioning her to become the first black woman-owned tax franchise system in the United States.

Outside of her burgeoning tax franchise business, she is also a life coach for hire. “A life coach can support you in finding and staying on your path. By building a relationship with my clients, I can help you stay motivated and on-task, helping you move toward your long term far-reaching goals,” says Carter.

Carter also states on her website, “My goal is to help you re-imagine your life. With extensive experience in life coaching and a vast history of client success, my individualized positivity approach will help you attain your goals. As a professionally trained and experienced life coach, I have the tools and understanding to help you to create the life you imagine and get a renewed sense of self. Committing to a healthier lifestyle is just that—a commitment, and it’s a big one that will take a lot a dedication. My commitment is to provide you with accountability, understanding, and support.”



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National Day of Outrage kicks off in fifteen different cities

Today, Oct 28, marks the National Day of Outrage, a collective effort across a number of cities to take action, and bring attention to the crisis of cop-involved shootings that have claimed the lives of Black people.

READ MORE: Atatiana Jefferson was laid to rest, remembered as smart and caring

The grassroots rallies are being led by Tamika Mallory, who heads up Until Freedom. The effort is particularly significant because it will honor 28-year-old Atatiana Jefferson, who was shot and killed earlier this month by a Fort Worth cop, who was dispatched to a call at her home.

“It is absolutely outrageous to consider that less than one week after Officer Amber Guyger was found guilty of murdering Botham Jean in his home in Dallas, that another Texas police officer could fire with impunity into the home of another innocent Black person,” says Mallory, adding “We demand answers, but more importantly, we demand change. We will not allow Black people to continue to be preyed upon by those committed to protecting and serving them.’

Mallory and Until Freedom’s Co-Founder Linda Sarsour, Mysonne Linen and Angelo Pinto will lead the charge in NYC at Foley Square, along with “the Arc of Justice, Justice League NYC and other leading activists, advocates, elected officials, faith and community leaders, artists and more,” according to a press release.

Jefferson’s death is just the latest in what seems to be a constant stream of killings of people of color at the hands of law enforcement. The rallies were organized to shed light on a persistent problem that a Georgia-based activist Marcus Coleman says needs immediate attention, 11 Alive reports.

“You can sit back on your behind and say, ‘what makes this rally different?’ Or you can notice the aggressive and the egregious behavior, and then think what the hell can we do to not just curb this, but to stop it,” Coleman said, lead organizer from group Save Our Selves, who is leading the Atlanta rally at the Georgia state Capitol.

Activists are asking participants to also dress in all Black.

Although Jefferson’s recent death has captivated the headlines, Coleman said there are a number of local police-involved killing of people of color that are just as noteworthy.

“A number of families have been affected right here in Georgia. We got the family of Kendrick Johnson. His mother is coming up from Valdosta. Jamarion RobinsonNicholas ThomasJimmy Atchison,” Coleman listed. “We felt like being in the capitol of Georgia. Being in the city of Atlanta, as far as what that means, as far as the birth place of the civil rights movement.”

READ MORE: OP-ED: Why Do Atlanta Police Killings Get Overlooked?

“Recently, California passed a state legislation as it deals with the usage of deadly force … we will be calling for an adoption of that legislation here in Georgia,” Coleman said. “The takeaway is that these black lives are dying at a very rapid rate.”

The rally will kick off Monday night at 5:30 p.m. at the state capitol.

Here are the confirmed cities so far:

NEW YORK

Foley Square

111 Worth Street

New York, NY

Contact: untilfreedomofficial@gmail.com

 FORT WORTH (2 LOCATIONS)

OUTDOOR LOCATION

DETAILS TO BE ANNOUNCED

Contact: clhughes77@gmail.com

HARVEST UNITED METHODIST CHURCH

6036 Locke Avenue

Fort Worth, TX

Contact: bcarter@valueofalife.us

 HOUSTON

Houston City Hall

901 Bagby Street

Houston, TX

Contact: amfannin.htx@gmail.com

 SEATTLE

Seattle Police Department East Precinct

1519 12th Avenue

Seattle, WA

Contact: konikkita@gmail.com

 ATLANTA

City Capital

206 Washington Street SW

Atlanta, GA

Contact: marcuscoleman@ymail.com

 PHOENIX

School of Hip-Hop

1634 E. Southern Avenue

Phoenix, AZ

Contact: motiv8university@gmail.com

 JACKSON

Jackson, MS

More detail to be released

KNOXVILLE

2340 Martin Luther King, Jr.Blvd

Knoxville, TN

Contact: brittany@highlandercenter.org

 LAS VEGAS

Las Vegas Regional Justice Center

200 Lewis Avenue

Las Vegas, NV

Contact: marciewells1@gmail.com

 RALEIGH

Raleigh Police Department

More details to be released

Contact; gerald@raleighapexnaacp.org

 MIAMI

Miami Workers Center

720 NW 55th Street

Miami-Dade, FL

Contact: rgilmer@dreamdefenders.org

 FAYETTEVILLE, AR

Good Shepard Lutheran Church

2925 Old Missouri Rd

Fayetteville, AR

Contact: catherinesnyder74@gmail.com

 WASHINGTON, DC

DC Police Headquarters

300 Indiana Avenue

Washington, DC

Contact: karish.mehta@gmail.com

 BALTIMORE

Baltimore City Police Headquarters

700 East Joppa Road, Towson

Baltimore, Maryland

Contact: statevsusmag@gmail.com

DETROIT

Spirit of Detroit Plaza

2 Woodward Avenue

Detroit, MI

Contact: aharveyquinn@faithinaction.org

SHREVEPORT

Life Changing Solutions

331 Milam Street, 3rd Floor

Shreveport, LA

Contact: omari@asapworldwide.org

 SPRINGFIELD

BLACK WOMEN’S MONUMENT

Symphony Hall

34 Court Street

Springfield, MA

Contact: tanisha@arisespringfield.org

 DAYTON

McKinley United Methodist Church

196 Hawthorn Street

Dayton, OH

Contact: daytonunifiedpower@gmail.com

 NEWARK

Details to be announced

 CHARLOTTE

Police Department

Details to be announced

The post National Day of Outrage kicks off in fifteen different cities appeared first on theGrio.



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Trump draws boos when introduced to crowd at World Series

By AAMER MADHANI Associated Press
WASHINGTON (AP) — President Donald Trump’s low-profile appearance Sunday night at Game 5 of the World Series came at a high-profile moment of his presidency. Yet he still drew loud boos and jeers when introduced to the crowd.

Wearing a dark suit and a tie, Trump arrived at Nationals Park just before the first pitch of the Houston Astros-Washington Nationals matchup. Hours earlier, he had announced that U.S. forces had assaulted the hiding place of Islamic State leader Abu Bakr al-Baghdadi, who was killed in the raid in northeast Syria.

A military success against a most-wanted enemy of the U.S. and its allies could have provided the president a rare moment of bipartisan comity, especially amid a divisive impeachment inquiry.

Trump and first lady Melania Trump entered a lower-tier box to the left of home plate as the game got underway. At that point his presence wasn’t formally announced, but baseball fans in the section just below Trump’s suite turned to look toward the box as he arrived. Some waved at the president as he smiled and gave a thumbs-up.

At the end of the third inning, ballpark video screens carried a salute to U.S. service members that drew cheers throughout the stadium. When the video cut to Trump and his entourage and the loudspeakers announced the Trumps, cheers abruptly turned into a torrent of boos and heckling. Chants of “Lock him up!” broke out in some sections.
Trump appeared unfazed and continued waving. Later, some fans behind home plate held a sign reading “VETERANS FOR IMPEACHMENT”. Another banner appeared during the game: “IMPEACH TRUMP!”

The president was on hand for seven innings before heading back to the White House. The Astros took a 3-2 series lead with a 7-1 victory in Game 5.

Until Sunday night, Trump had yet to attend a major league game as president even though the White House is a few miles northwest of Nationals Park. A dozen or so congressional lawmakers accompanied the president, according to a list provided by the White House, including Sens. Lindsey Graham of South Carolina and David Perdue Georgia.

“I think everybody is excited,” Nationals star pitcher Stephen Strasburg said before the game. “It’s the president of the United States. So there’s obviously beefed-up security. So usually the dogs that are sniffing in our clubhouse are these nice Labs that are super friendly. And today there was a German shepherd that I didn’t really feel comfortable petting.”

Nationals manager Dave Martinez said: “He’s coming to the game. He’s a fan. Hopefully he cheers for the Washington Nationals, and I hope he enjoys the game.”

Trump’s staff has long tried to shield him from events where he might be loudly booed or heckled, and he has rarely ventured into the neighborhoods of the heavily Democratic city. He won just over 4% of the vote in the District of Columbia in 2016.

Major League Baseball Commissioner Rob Manfred said he discussed with Trump whether he’d like to throw out the ceremonial first pitch, but the president declined while citing the disruption that would cause fans getting to the ballpark.

Washington Nationals principal owner Mark Lerner told the Washington Post that Trump should be at the game, but he made clear that he did not invite Trump to throw out the first pitch, saying there were many other candidates that should be considered before Trump.

Jose Andrés, a prominent local restaurant owner and humanitarian, threw out the first pitch to a roaring, sustained ovation. He has a history with Trump, too, both in business and in politics.

Andrés has repeatedly opposed Trump’s immigration policies and his administration’s response to Hurricane Maria in Puerto Rico. Four years ago, he withdrew from plans to open a restaurant in the Trump International Hotel in Washington following Trump’s controversial comments about Mexican immigrants during the presidential campaign. Legal action ensued and the dispute was settled in 2017.
___
Follow Aamer Madhani on Twitter at https://twitter.com/AamerISmad
___
This story has been corrected by deleting Sen. Marco Rubio from attendance because of uncertainty.

The post Trump draws boos when introduced to crowd at World Series appeared first on theGrio.



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Disney\+ Is Getting a Puppet Talk Show

*Earth to Ned*, a collaboration with Jim Henson Co., will launch in 2020.

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Shaquille O’Neal’s younger sister dies from cancer

Shaquille O’Neal is grieving the loss of his sister Ayesha Harrison-Jex, 40, who succumbed to cancer last Thursday, three years after she was first diagnosed.

READ MORE: Shaquille O’Neal donates a year’s rent to family of paralyzed 12-year-old shooting victim

The tributes and words of support and encouragement have poured in for the retired NBA star. His Inside the NBA colleagues offered condolences on Thursday’s episode and explained to viewers about why O’Neal wasn’t in his co-hosting seat, PEOPLE reports.

“We have to tell you why you’re not seeing Shaquille O’Neal here on the set tonight,” co-host Ernie Johnson began. “Basically the ‘Big Fella,’ who I’ve described as ‘the biggest kid in the world,’ his heart is breaking tonight. He said his world revolves around his brother and two sisters. And he lost one of his sisters this morning,” he explained.

“I’m trying to put into words the way Shaquille has reacted to this, and he’s struggling,” Johnson said. “And when he struggles, we struggle with him. Because he’s one of our brothers and we feel for him tonight.”

Johnson and O’Neal, along with Charles Barkley and Kenny Smith, round out the TNT’s Inside the NBA roundtable.

“I want to just give a special shout-out to his mom, Miss Lucille, who was best friends with my mom,” Barkley said. “When my mom passed away, she came and spent her last few days with my mom. So I just want to give Miss Lucille a hug and tell her I love her. What she did for my mom at the end … I can never thank them enough, and I feel for her and Shaquille. And the rest of the family also.”

“He’s … the big family guy,” Smith added. “We always see his kids, his family always around. One of the most difficult things about being close to someone and working with them this many years — you get to know them and their family and their friends, so you hurt so much more just as much as you have the pain, just as much as you have the joy … That’s part of being a family, experiencing the joy and the pain.”

READ MORE: Deputy ‘Super’ Shaq consoles children after head-on collision in Florida

NBA Commissioner Adam Silver also offered his support for the O’Neal family.

“We always talk about the NBA as a family and it’s times like this where we’re together and we’ve all known Shaq’s mom Lucille since he came into the league and I met his sister many times,” Silver said. “So from everyone at the league, but me personally, my condolences to Shaq … to his family.”

O’Neal responded to the barrage of love and support.

Shaq’s sister, Harrison-Jex leaves behind a son, Bryce, according to Johnson said. She was also a Florida A&M University graduate, having earned both a bachelor’s degree and master’s degrees. Her final resting place will reportedly be next to O’Neal’s stepfather, Sgt. Phillip Harrison, in a military cemetery.

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The Best Fanny Packs: Cheap, Waterproof, and More

Whether you call it a fanny pack, a waist bag, or a hip sling, these are our top picks for you.

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T.I. says half of his wife’s private parts belong to him

T.I. and Tiny are turning heads after the rapper told his wife that half of her body belongs to him.

READ MORE: After divorce filing, Tiny says T.I. ‘needs to come back’

The rapper, 39, had quite a spicy conversation with Tiny, 44, on his ExpediTIously podcast. Listeners got an earful as they tuned in to hear the couple’s thoughts on sex, and what makes their marriage tick.

The two have had a rocky marriage wrought with cheating claims that caused the high-profile couple to split a few times. However, Tip said that since a marriage in a binding contract agreement, sex is a major part of the contract deal.

“So sex is important? (in marriage),” Tip asks Tiny.

“Yeah, sex is very important. I’m not saying that the woman that marries down don’t do nothing cause she still run it. She still like the breadwinner. She still may come home and cook for you. Give you sex and do everything.”

But that last “give you sex” comment rubbed Tip the wrong way.

“Give you sex? What do you mean? Give you sex? Man, that’s in the contract. Man.” he says.

“Make sure you are pleased,” Tiny says clearing up her previous comment.

Tip then lays down his man-law, letting Tiny know that he’s got the upper hand on the sex situation.

“I don’t give you nothing. See, you can’t be rationing out stuff, talking about what you’re going to give nobody because what’s yours is mine and what’s mine is yours. That means that little thing you got, that little sex box you got is half mine. So you pick which side you want, and that’s yours. The rest of it is mine. We can split it right down the middle of the…What do they call it? The, the, the, is it the, ‘Uvula’?

For the people in the back, Tip meant the vulva area which is a woman’s outside genitalia which includes the labia, clitoris and vaginal opening in a woman.

“Wait, wait, What?” Tiny says shocked.

READ MORE: Tameka ‘Tiny’ Harris reports $750k worth of jewels stolen from Lambo including wedding ring from TI

“The ‘Uvula,” Tip continues. “What I’m saying is, it’s half mine. And my half is on the inside….”

And for the record, the Uvula is that teardrop thing in the back of your throat.

T.I and Tiny have seemingly worked through their tough times instead of officially calling it quits. Back in 2016, Tiny filed for divorce. Tip praised Tiny for being “tolerant” of him for the last nine years.

“I can tell everyone how great it’s been to spend the last 9 years with such a tolerant woman. I will say she is very tolerant. Not very patient — but she is very tolerant, and accepting of who I am within my transition.”

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The 12 Best Foreign Horror Movies You Can Stream Right Now

Dim the lights, grab some popcorn, and hold on tight as you travel the world in search of some Halloween frights.

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NYC leaders call for investigation into fight between cops and teens

A melee in a NYC subway has prompted city officials to call for a probe to investigate what actually sparked a brawl between a crowd of teens and several NYPD cops.

READ MORE: Teen girls who started violent brawl at California McDonald’s sought by police

On Friday, multiple videos surfaced on social media sites featuring teens getting into fisticuffs with cops at the Jay Street-MetroTech Station in Brooklyn around 2:20 p.m.

In one particular video, an NYPD cops gets into a very physical confrontation with a teenager, which has upset many on social media and community leaders, Brooklyn Borough President Eric Adams, NYC Council Speaker Corey Johnson, and Public Advocate Jumaane Williams, NBC NY reports.

“The officer who punched the two teens should immediately be placed on modified assignment until a complete investigation can be carried out. At best, his actions were off base and reflect poorly on the men and women of the NYPD,” Adams said.

“I am also concerned about what led up to this melee. Reports indicate a group of teens were assaulting a young lady, which led to a teen spraying mace throughout the station. We can’t have innocent people placed in harm’s way from police or civilians,” Adams concluded.

According to reports, the officers were on hand to disperse a gathering of youths who were reportedly fighting at the station. A 15-year-old was said to have hit an officer, which reportedly ignited the fight.

READ MORE: Video of special needs girl brutally beat by bullies goes viral with #JusticeforJanise

In the end, five teens ages 15 to 18 were arrested and face multiple charges including resisting arrest, disorderly conduct and assault on a police officer, the NYPD said.

“Officers responded to a fight between two large groups, during which individuals began to interfere with police action and the situation escalated. Publicly available video does not show the entirety of the incident, and the department is conducting a review,” the NYPD said in a statement late Sunday.

The post NYC leaders call for investigation into fight between cops and teens appeared first on theGrio.



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Egypt recall Mohamed Salah after his international rest

Egypt coach Hossam El Badry recalls Liverpool striker Mohamed Salah after resting him for a recent international friendly.

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What's Blockchain Actually Good for, Anyway? For Now, Not Much

Not long ago, blockchain technology was touted as a way to track tuna, bypass banks, and preserve property records. Reality has proved a much tougher challenge.

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Today’s Cartoon: Murder Podcast

They’ll clean it up in postproduction.

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Why Are Parking Lots So Tricky for Self-Driving Cars?

Here’s why Tesla’s “Smart Summon” feature is taking them on anyway.

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Aristide Bance stars for Horoya in Confederation Cup play-offs

Veteran Burkina Faso striker Aristide Bance scores a hat-trick for Guinea's Horoya in the first leg of a Confederation Cup play-off.

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'I was whipped with metal chains in an Egyptian prison'

For Ibrahim Halawa, what began as a family holiday in 2013 became four years in an Egyptian prison.

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Sunday, October 27, 2019

Supercomputer analyzes web traffic across entire internet

Using a supercomputing system, MIT researchers have developed a model that captures what web traffic looks like around the world on a given day, which can be used as a measurement tool for internet research and many other applications.

Understanding web traffic patterns at such a large scale, the researchers say, is useful for informing internet policy, identifying and preventing outages, defending against cyberattacks, and designing more efficient computing infrastructure. A paper describing the approach was presented at the recent IEEE High Performance Extreme Computing Conference.

For their work, the researchers gathered the largest publicly available internet traffic dataset, comprising 50 billion data packets exchanged in different locations across the globe over a period of several years.

They ran the data through a novel “neural network” pipeline operating across 10,000 processors of the MIT SuperCloud, a system that combines computing resources from the MIT Lincoln Laboratory and across the Institute. That pipeline automatically trained a model that captures the relationship for all links in the dataset — from common pings to giants like Google and Facebook, to rare links that only briefly connect yet seem to have some impact on web traffic.  

The model can take any massive network dataset and generate some statistical measurements about how all connections in the network affect each other. That can be used to reveal insights about peer-to-peer filesharing, nefarious IP addresses and spamming behavior, the distribution of attacks in critical sectors, and traffic bottlenecks to better allocate computing resources and keep data flowing.

In concept, the work is similar to measuring the cosmic microwave background of space, the near-uniform radio waves traveling around our universe that have been an important source of information to study phenomena in outer space. “We built an accurate model for measuring the background of the virtual universe of the Internet,” says Jeremy Kepner, a researcher at the MIT Lincoln Laboratory Supercomputing Center and an astronomer by training. “If you want to detect any variance or anomalies, you have to have a good model of the background.”

Joining Kepner on the paper are: Kenjiro Cho of the Internet Initiative Japan; KC Claffy of the Center for Applied Internet Data Analysis at the University of California at San Diego; Vijay Gadepally and Peter Michaleas of Lincoln Laboratory’s Supercomputing Center; and Lauren Milechin, a researcher in MIT’s Department of Earth, Atmospheric and Planetary Sciences.

Breaking up data

In internet research, experts study anomalies in web traffic that may indicate, for instance, cyber threats. To do so, it helps to first understand what normal traffic looks like. But capturing that has remained challenging. Traditional “traffic-analysis” models can only analyze small samples of data packets exchanged between sources and destinations limited by location. That reduces the model’s accuracy.

The researchers weren’t specifically looking to tackle this traffic-analysis issue. But they had been developing new techniques that could be used on the MIT SuperCloud to process massive network matrices. Internet traffic was the perfect test case.

Networks are usually studied in the form of graphs, with actors represented by nodes, and links representing connections between the nodes. With internet traffic, the nodes vary in sizes and location. Large supernodes are popular hubs, such as Google or Facebook. Leaf nodes spread out from that supernode and have multiple connections to each other and the supernode. Located outside that “core” of supernodes and leaf nodes are isolated nodes and links, which connect to each other only rarely.

Capturing the full extent of those graphs is infeasible for traditional models. “You can’t touch that data without access to a supercomputer,” Kepner says.

In partnership with the Widely Integrated Distributed Environment (WIDE) project, founded by several Japanese universities, and the Center for Applied Internet Data Analysis (CAIDA), in California, the MIT researchers captured the world’s largest packet-capture dataset for internet traffic. The anonymized dataset contains nearly 50 billion unique source and destination data points between consumers and various apps and services during random days across various locations over Japan and the U.S., dating back to 2015.

Before they could train any model on that data, they needed to do some extensive preprocessing. To do so, they utilized software they created previously, called Dynamic Distributed Dimensional Data Mode (D4M), which uses some averaging techniques to efficiently compute and sort “hypersparse data” that contains far more empty space than data points. The researchers broke the data into units of about 100,000 packets across 10,000 MIT SuperCloud processors. This generated more compact matrices of billions of rows and columns of interactions between sources and destinations.

Capturing outliers

But the vast majority of cells in this hypersparse dataset were still empty. To process the matrices, the team ran a neural network on the same 10,000 cores. Behind the scenes, a trial-and-error technique started fitting models to the entirety of the data, creating a probability distribution of potentially accurate models.

Then, it used a modified error-correction technique to further refine the parameters of each model to capture as much data as possible. Traditionally, error-correcting techniques in machine learning will try to reduce the significance of any outlying data in order to make the model fit a normal probability distribution, which makes it more accurate overall. But the researchers used some math tricks to ensure the model still saw all outlying data — such as isolated links — as significant to the overall measurements.

In the end, the neural network essentially generates a simple model, with only two parameters, that describes the internet traffic dataset, “from really popular nodes to isolated nodes, and the complete spectrum of everything in between,” Kepner says.

The researchers are now reaching out to the scientific community to find their next application for the model. Experts, for instance, could examine the significance of the isolated links the researchers found in their experiments that are rare but seem to impact web traffic in the core nodes.

Beyond the internet, the neural network pipeline can be used to analyze any hypersparse network, such as biological and social networks. “We’ve now given the scientific community a fantastic tool for people who want to build more robust networks or detect anomalies of networks,” Kepner says. “Those anomalies can be just normal behaviors of what users do, or it could be people doing things you don’t want.”



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Helping autonomous vehicles see around corners

To improve the safety of autonomous systems, MIT engineers have developed a system that can sense tiny changes in shadows on the ground to determine if there’s a moving object coming around the corner.  

Autonomous cars could one day use the system to quickly avoid a potential collision with another car or pedestrian emerging from around a building’s corner or from in between parked cars. In the future, robots that may navigate hospital hallways to make medication or supply deliveries could use the system to avoid hitting people.

In a paper being presented at next week’s International Conference on Intelligent Robots and Systems (IROS), the researchers describe successful experiments with an autonomous car driving around a parking garage and an autonomous wheelchair navigating hallways. When sensing and stopping for an approaching vehicle, the car-based system beats traditional LiDAR — which can only detect visible objects — by more than half a second.

That may not seem like much, but fractions of a second matter when it comes to fast-moving autonomous vehicles, the researchers say.

“For applications where robots are moving around environments with other moving objects or people, our method can give the robot an early warning that somebody is coming around the corner, so the vehicle can slow down, adapt its path, and prepare in advance to avoid a collision,” adds co-author Daniela Rus, director of the Computer Science and Artificial Intelligence Laboratory (CSAIL) and the Andrew and Erna Viterbi Professor of Electrical Engineering and Computer Science. “The big dream is to provide ‘X-ray vision’ of sorts to vehicles moving fast on the streets.”

Currently, the system has only been tested in indoor settings. Robotic speeds are much lower indoors, and lighting conditions are more consistent, making it easier for the system to sense and analyze shadows.

Joining Rus on the paper are: first author Felix Naser SM ’19, a former CSAIL researcher; Alexander Amini, a CSAIL graduate student; Igor Gilitschenski, a CSAIL postdoc; recent graduate Christina Liao ’19; Guy Rosman of the Toyota Research Institute; and Sertac Karaman, an associate professor of aeronautics and astronautics at MIT.

Extending ShadowCam

For their work, the researchers built on their system, called “ShadowCam,” that uses computer-vision techniques to detect and classify changes to shadows on the ground. MIT professors William Freeman and Antonio Torralba, who are not co-authors on the IROS paper, collaborated on the earlier versions of the system, which were presented at conferences in 2017 and 2018.

For input, ShadowCam uses sequences of video frames from a camera targeting a specific area, such as the floor in front of a corner. It detects changes in light intensity over time, from image to image, that may indicate something moving away or coming closer. Some of those changes may be difficult to detect or invisible to the naked eye, and can be determined by various properties of the object and environment. ShadowCam computes that information and classifies each image as containing a stationary object or a dynamic, moving one. If it gets to a dynamic image, it reacts accordingly.

Adapting ShadowCam for autonomous vehicles required a few advances. The early version, for instance, relied on lining an area with augmented reality labels called “AprilTags,” which resemble simplified QR codes. Robots scan AprilTags to detect and compute their precise 3D position and orientation relative to the tag. ShadowCam used the tags as features of the environment to zero in on specific patches of pixels that may contain shadows. But modifying real-world environments with AprilTags is not practical.

The researchers developed a novel process that combines image registration and a new visual-odometry technique. Often used in computer vision, image registration essentially overlays multiple images to reveal variations in the images. Medical image registration, for instance, overlaps medical scans to compare and analyze anatomical differences.

Visual odometry, used for Mars Rovers, estimates the motion of a camera in real-time by analyzing pose and geometry in sequences of images. The researchers specifically employ “Direct Sparse Odometry” (DSO), which can compute feature points in environments similar to those captured by AprilTags. Essentially, DSO plots features of an environment on a 3D point cloud, and then a computer-vision pipeline selects only the features located in a region of interest, such as the floor near a corner. (Regions of interest were annotated manually beforehand.)

As ShadowCam takes input image sequences of a region of interest, it uses the DSO-image-registration method to overlay all the images from same viewpoint of the robot. Even as a robot is moving, it’s able to zero in on the exact same patch of pixels where a shadow is located to help it detect any subtle deviations between images.

Next is signal amplification, a technique introduced in the first paper. Pixels that may contain shadows get a boost in color that reduces the signal-to-noise ratio. This makes extremely weak signals from shadow changes far more detectable. If the boosted signal reaches a certain threshold — based partly on how much it deviates from other nearby shadows — ShadowCam classifies the image as “dynamic.” Depending on the strength of that signal, the system may tell the robot to slow down or stop.

“By detecting that signal, you can then be careful. It may be a shadow of some person running from behind the corner or a parked car, so the autonomous car can slow down or stop completely,” Naser says.

Tag-free testing

In one test, the researchers evaluated the system’s performance in classifying moving or stationary objects using AprilTags and the new DSO-based method. An autonomous wheelchair steered toward various hallway corners while humans turned the corner into the wheelchair’s path. Both methods achieved the same 70-percent classification accuracy, indicating AprilTags are no longer needed.

In a separate test, the researchers implemented ShadowCam in an autonomous car in a parking garage, where the headlights were turned off, mimicking nighttime driving conditions. They compared car-detection times versus LiDAR. In an example scenario, ShadowCam detected the car turning around pillars about 0.72 seconds faster than LiDAR. Moreover, because the researchers had tuned ShadowCam specifically to the garage’s lighting conditions, the system achieved a classification accuracy of around 86 percent.

Next, the researchers are developing the system further to work in different indoor and outdoor lighting conditions. In the future, there could also be ways to speed up the system’s shadow detection and automate the process of annotating targeted areas for shadow sensing.

This work was funded by the Toyota Research Institute.



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Nigeria's 'torture houses' masquerading as Koranic schools

Parents find their children maltreated in what they thought were Islamic rehabilitation centres.

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Michigan Rep. John Conyers dies at age 90

Former Michigan Representative John Conyers passed away on Sunday at aged 90, his family announced.

According to the Huffington Post, the Democratic congressman served in the House from 1965 until December 2017, becoming the longest serving Black congressman until when he resigned following allegations that he sexually harassed several female staffers.

READ MORE: John Conyers will reportedly retire, grandson expected to run for seat

Born in Highland Park, Michigan in 1929, Conyers saw himself thrusted into the political arena during a tumultuous time during the Civil Rights Movement. During his first year in office, President Lyndon Johnson signed the Voting Rights Act of 1965, an important piece of legislation that guaranteed voting rights to Black Americans, which the new congressman helped to introduce.

Conyers would go on to be one of the founding members of the Congressional Black Caucus. The Huffington Post noted that during his final three years in office, he was the “dean” of the House, a title given to the longest continuously serving member.

Yet Conyers’ longevity and legacy was not without its controversy, as the congressman was accused of giving female employees unwanted sexual advances and mistreating them, according to the Washington Post. Eighty years old at the time of his resignation, Conyers was hospitalized shortly after his resignation for what his attorney described as a stress-related illness.

READ MORE: House leaders Nancy Pelosi, Paul Ryan call for John Conyers’ resignation

“My legacy can’t be compromised or diminished in any way by what we’re going through now,” Conyers told a radio station, according to the New York Times.

It was later found that Conyers reached a $27,000 settlement with a former female staffer, which the Washington Post noted intensified scrutiny of Congress for its secretive system of settling harassment complaints. Yet, he still had many supporters.

It has not yet been revealed what caused Conyers’ death.

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Kamala Harris’ boycott threats got group that gave Trump criminal justice award the boot

Presidential candidate Kamala Harris’ scheduled appearance for a forum at Benedict College took a turn when she found out that the event’s sponsor, the 20/20 Bipartisan Justice Center, celebrated Donald Trump for his “criminal justice reform.”

A criminal justice forum slated Harris and nine other Democratic presidential candidates to speak, but Harris on Friday threatened to boycott the event after learning that the sponsor gave Trump an award, according to the Washington Post. Trump made a controversial appearance at the historically Black college that same day, which was marred by even more controversy when news got out that most of Benedict’s students were not allowed to attend the event, TIME reported.

READ MORE: Kamala Harris and Cory Booker blast Comcast in $20B Byron Allen civil rights lawsuit

During his speech at the event, Trump claimed that he has been an ally to the Black community without forgetting to acknowledge his disdain for the investigation into his competency as a president.

“All my life, I’ve been committed to advancing fairness and opportunity for the African American community,” Trump said. “You know that, you see what’s going on with the witch hunt. It’s a terrible thing that’s going on in our country. No crimes there; it’s an investigation in search of a crime. But in America, you’re innocent until proven guilty, and we don’t have investigations in search of that crime.”

Harris released a statement about her thoughts on Trump being honored.

“Donald Trump is a lawless President. Not only does he circumvent the laws of our country and the principles of our Constitution, but there is nothing in his career that is about justice, for justice, or in celebration of justice,” Harris said.

According to the Washington Post, Harris said on Saturday afternoon that the college dropped 20/20 Bipartisan Justice Center and opened the event to the larger student body. Although it is unclear in what way the organization was dropped, the Washington Post also reported that a banner with its name was still displayed and members of the organization were present at the event, some even shared pictures on social media.

READ MORE: Sen. Kamala Harris home state poll numbers see significant dip

Harris did not hold her tongue about her confusion on why Trump had been honored with an award regarding criminal justice reform at the event.

“I just couldn’t believe that Donald Trump would be given an award as it related to criminal justice reform,” she said. “This is somebody that has disrespected the voices that have been present for decades for criminal justice reform. The people that have sacrificed to create justice in this system.”

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Bernie Sanders tells Black student ‘respect’ police to avoid being shot

Presidential candidate Bernie Sanders has been a popular option among Black voters, but that may change after a video surfaced of him making controversial comments to a Black student about policing.

During an appearance at the Second Step Presidential Justice Forum at HBCU Benedict College, a Black student asked Sanders what advice he would offer him on encounters with police, if he was Sanders’ son. According to CBS News, the presidential candidate struggled to answer. Sanders began his answer by advising the student to be polite and things got worse from there.

READ MORE: Bernie Sanders: Alexandria Ocasio-Cortez would be part of his White House

“I would respect what they are doing so that you don’t get shot in the back of the head, but I would also be very mindful of the fact that as a nation, we have got to hold police officers accountable for the actions that they commit,” he continued. “I would be very cautious if you were my son in terms of dealing with that police officer, but I would also defend my rights and know my rights and make sure if possible that police officer’s camera is on what goes on.”

He was not met with much crowd approval.

Democratic presidential front runner, former Vice President Joe Biden was asked the same question and seemed to be more confident as a Black female student asked him what she should do when pulled over by police, if she was his daughter.

READ MORE: New book ‘Barack and Joe’ reveals the awkward beginnings of a now infamous White House ‘bromance’

“If you were my daughter, you’d be a Caucasian girl and you wouldn’t be pulled over,” Biden said. “That’s what’s wrong.”

Biden went on to post a clip of his answer to Twitter. Sanders did not post his answer, but instead tried to clean up the mess by posting a clip of his take on the criminal justice system. Social media users were not having it.

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Second-time SNL host Chance the Rapper brings awareness to Chicago teachers

It is no secret that Chance the Rapper is passionate about contributing to his hometown of Chicago, so it came as no surprise that he used his platform on this week’s Saturday Night Live to bring awareness to the struggles faced by Chicago teachers.

The second-time SNL host came out during his opening monologue wearing a red Chicago’s Teachers Union sweatshirt. He also began by reminding the audience of his $1 million contribution to Chicago Public Schools in 2017.

READ MORE: WATCH: Cardi B., T.I. and Chance the Rapper are judges on new Netflix rap competition show ‘Rhythm + Flow’

“I’m happy to say it completely fixed everything,” he said ironically, which USA Today noted was his way of acknowledging that his contribution hasn’t solved all the school system’s problems.

He also gave a shoutout to the Chicago teachers that were on strike and said to the camera that he “fully” supports them.

According to the Chicago Tribune, the strike has been ongoing for seven school days. Teachers are looking to address class size and daily access to nurses, social workers and librarians.

READ MORE: Will Smith, Chance the Rapper and Childish Gambino nominated for 2019 Webby Awards

In addition to the SNL episode’s social awareness plug, Chance is being praised for his solid performance in the sketches and as a host.

Chance did a rap honoring Chicago, also known as the Second City, paying homage to things and places considered to be second best. USA Today noted that the rapper went on to recite his favorites — Bing over Google; Burger King’s French fries over McDonald’s; Pepsi over Coke; Adam Carolla over Jimmy Kimmel and so on — as cast members Heidi Gardner and Melissa Villaseñor flipped picture cards detailing each example.

He was showed his comedy chops in several sketches where he played an array of characters that ranged from being a judge to a dance student.

 

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New Jersey NAACP chapter cancels screening of ‘Harriet’ to take stand in Comcast battle

In solidarity with the National Association for the Advancement of Colored People’s ongoing fight with Comcast, the Southern Burlington County, New Jersey chapter decided to cancel a screening of the upcoming biopic about Underground Railroad trailblazer Harriet Tubman.

When local NAACP leaders realized that Comcast is the parent company of the film’s production company Focus Features, they decided it would not be such a good kick off to their annual Joint Freedom Fund Banquet. The national branch of the civil rights group has been vocal against Comcast.

READ MORE: Michael Strahan’s ex seeking half a mil, citing back child support payments

According to the Burlington County Times, Comcast has been accused by the NAACP’s national office of seeking to undermine a critical part of the 1866 Civil Rights Act.

“The branch decided to take a stand as a long standing civil rights [law] is being threatened in court by the owner of the film’s production company, Comcast,” Marcus Sibley, the Southern Burlington County NAACP’s spokesman and communication chair.

For those that are not familiar with the case, Comcast has been a part of a longstanding lawsuit filed by Byron Allen, who is the Black entertainment mogul behind Entertainment Studios. Allen accused Comcast of refusing to air his various channels, including JusticeCentral.TV, Cars.TV, Pets.TV and Comedy.TV., on its cable devices, which he believed violated the 1866 Civil Rights Act’s Section 1981 that states Black people should not be discriminated against in business contracts, Burlington County Times reported.

Comcast denied any wrongdoing and claimed that they did not agree to air Allen’s channels due to low ratings.

“Mr. Allen’s frivolous, baseless claims — which a judge appointed by President Carter threw out three times as having nothing to do with race — debase and distort those laws. We are fully aligned with the view that this case should never have happened and we continue to hope that Mr. Allen will do the right thing and withdraw his claim — a move that would promptly terminate the Supreme Court case and bring this entire episode to an end,” a Comcast spokesperson said.

According to Burlington County Times, the NAACP became involved after the U.S. Supreme Court agreed to hear Comcast’s appeal of a 2018 decision by the 9th Circuit U.S. Court of Appeals in California overturned several lower court decisions dismissing the case. With Comcast arguing that race should be a determining factor instead of a motivating factor, the NAACP fears this case give a devastating blow to the landmark civil rights act.

READ MORE: In new Sudan, women want more freedom, bigger political role

“The Civil Rights Act of 1866 rendered equalizers for black people in this country as it relates to employment, contracting and building wealth. Our expectations of Comcast, Byron Allen (Entertainment Studios) and ALL companies are that they employ and/or contract with black people and not discriminate based on race,” Southern Burlington County NAACP president, Crystal Charley said. “At stake here is far bigger than Comcast or Mr. Allen. Our position regarding this case is based on irretrievable harm to black people and other marginalized communities.”

Despite the controversy, Comcast is still holding out hope that moviegoers will go out to see “Harriet” in November.

“Focus Features has a longstanding history of releasing and telling stories that matter,” the spokesperson said. “This film and seeing Harriet Tubman’s life on screen is about celebrating her courage and legacy, and we hope as many people come out to theaters to do just that.”

The Supreme Court is expected to begin hearing arguments in the case next month.

theGrio is owned by Entertainment Studios

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LaVar Ball is Restructuring Big Baller Brand

The resurrection has started! According to Sporting News, LaVar Ball, father of New Orleans Pelican’s player, Lonzo Ball, has stated that his disheveled sneaker company, Big Baller Brand, is restructuring amid a fractured relationship with former business partner, Alan Foster.

“The Big Baller Brand is alive and well. The Brand has been restructuring, and we are working to reveal the new website in the next few weeks. It will have a new look and a new name. www.BigBallerBrandInc.com” LaVar Ball reveals on his Twitter account.

“Unfortunately, Alan Foster continues to try and leverage the Ball Family name for his own gain. Alan Foster is a convicted felon who served 7 years in jail for defrauding people out of their money. He is a thief and con man and cannot be believed or trusted.”

Back in March, Lonzo Ball told ESPN that he believes that Alan Foster, a friend of Lonzo’s father for almost a decade who owns 16.3% of Big Baller Brand, had “used his access to my business and personal finances to enrich himself. As a result, I have decided to sever all ties with Alan, effective immediately.”

“This has been a very difficult decision as I had a great deal of love and respect for Alan,” Lonzo said at that time. “But the time has come for me to take responsibility for my own career both on and off the court.”

 

According to documents and emails reviewed by ESPN, Lonzo’s financial adviser, Humble Lukanga of Life Line Financial Group, alleged in an October email that Lonzo’s and Big Baller’s taxes could not be completed on time due to an inability to account for the whereabouts of $1.5 million.

In the meantime, Foster has taken over the Big Baller Brand website and when you click on the site’s logo, it redirects you to his website, Alan Foster Official, where he advertises an online mentoring course via the Baller Financial Network.



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A piece of Finland in Uganda

A Finnish couple keep up the very Finnish tradition even in the East African heat.

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Save Your Business the Headache (and Money) and Get Ahead of Bad Customer Service Experiences

I recently visited Boston for a speaking engagement. As I was arriving to the hotel I noticed picketers with signs and heard loud drums. My rideshare driver was confused because he didn’t know how to pull into my hotel, which was a luxury brand. The protesters were lining the entire sidewalk and blocking the entrance to this Back Bay hotel.

I reluctantly got out in the street with my bag, alongside angry protesters. I was feeling weird about crossing the picket line (I mean isn’t that forbidden?). I asked the bored-looking police officer standing in the street to walk me through the protesters, who were chanting loudly and angrily while someone beat loud drums. Pulling my own luggage, I walked up the circular driveway to the hotel door, where the bell attendants were standing doing absolutely nothing (they saw me coming). I was greeted, but no one apologized for the inconvenience of my arrival. They directed me to take the escalator up to the check-in desk.

The clerk at check-in greeted and welcomed me to the hotel and asked how she could help me. I told her I wanted to check in and she asked me for my name and my ID and I gave it to her. Once again I’m speaking to a hotel employee and it had not been acknowledged that I had to walk through a protest line to get inside of the hotel. As I was waiting for the woman to check me in I noticed they had a printed letter on their letterhead on the counter. The letter did explain that they were having a labor dispute and that guests would be experiencing some delays and reduced staffing. I mentioned protesters and that I was unable to be driven up to the door and that I had to cross the picket line to get inside the hotel to the clerk. At that point, she did apologize for the inconvenience but offered me no concessions.

If a company knows if they are going to have a customer service issue in advance, should they have provisions in place to deal with unhappy patrons?

I share this as a rhetorical question because the answer is emphatically YES! There should be no question that this hotel should have prepared to assist its staff in managing unhappy guests. I even asked for something because I actually felt uncomfortable walking across that line and getting a police escort. This high-end hotel, at minimum, should have offered a monetary value voucher to use within the hotel for the inconvenience to anyone who was unhappy, but they failed to do that.

My advice to any business owner who knows about a potential customer service matter that would make customers uncomfortable or unhappy is there should always be a plan in place to ensure that it is easier for customers to overlook any inconveniences. Something as simple as a gift card or a credit for as little as $10 for use at your business would likely bring additional revenue, especially if the amount you are offering is less than any one thing that you sell.

The cost of a bad customer service experience is lasting. In today’s age of review websites and Google business pages, many negative reviews could have been avoided if the business had gotten ahead of the issue. Instead, bad reviews have long-term adverse effects that often cut into the bottom line. Anyone who has tried to remediate a poor review on Yelp will tell you the costs are astronomical and it would’ve been well worth it if they had done something to get ahead of the problem in the first place.

How to get ahead of bad customer service

If service is not up to a customer’s standards they are likely never going to be satisfied. However, if you know in advance that your customer experience will be compromised there a number of things that can be done to help smooth out the issues:

  1. Offer a free gift: if you have the type of business that you can offer a credit or a discount, then you can prepare your staff to offer one of them to get ahead of any customer complaints about your known issues. You can also prepare a small gift bag with some inexpensive items such as snacks and promotional items to make the customer feel better about the situation. Remember most customers just want you to recognize that they’ve been inconvenienced and if you do that ahead of time, it’s a win.
  2. Tell them you are sorry before THEY say something: I actually encountered three to four hotel employees before I got to the check-in desk, and no one acknowledged that I had just walked through a picket line. When I got to the door it would’ve been simple for the bell captains to say we are so sorry for the inconvenience and help me up to the next floor so I could check-in. This was a simple thing, but it was completely overlooked in this case. Acknowledgment of the issue or inconvenience is simple and free—don’t waste the opportunity to do that by pretending that everything is OK.
  3. Empower staff to make things right: I asked for something for my trouble. I was offered nothing. The hotel desk staff was well aware of what was going on outside, yet she had nothing to offer me to ease my anxiety. If she had been empowered by hotel management to make things right with me or anyone else who said something about the protesters, you would likely be reading a more positive story about my experience. I have spoken to customer service representatives with major online retailers who have offered me a refund and a $10 credit for not receiving my packages. Most importantly, it happened without me having to wait on hold for a manager’s approval. Trusting staff to make these types of decisions in the moment is key.

No matter the type of business or service you offer, a high-quality experience is key to keeping customers happy. If you can avoid a negative customer service experience you should do so at all costs and I mean at all costs. Be sure to offer concessions when it makes sense to avoid having to clean up a very dirty mess on the internet that can harm your reputation and ultimately cut into your bottom line.


Black Enterprise Contributors Network



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John Steenhuisen to head South Africa's opposition Democratic Alliance

John Steenhuisen is chosen to head the Democratic Alliance as it struggles with a race row.

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S Africa beat Wales in Rugby World Cup semi-final

Wales fall agonisingly short of a first Rugby World Cup final as Handre Pollard's 76th-minute penalty hands the Springboks victory.

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I Tracked Everything My Baby Did Until Nothing Made Sense Anymore

Has a baby pooped at all if it can’t be viewed as part of a Poop Frequency Trend Chart going back three months?

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Kurt Okraku: New Ghana FA president embraces opportunity for change

New Ghana Football Association president Kurt Okraku says he is getting to work immediately after he was sworn in for a four-year term on Friday.

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Danger for Pedestrians, a Tesla Profit, and More Car News This Week

The US government said pedestrian fatalities rose for a second consecutive year. But, hey, Tesla's back in the black, and promising record deliveries this quarter. 

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Trump's Impeachment Tweet Tops This Week's Internet News Roundup

For yet another week, the congressional investigation into the president—and his polarizing tweets about it—are driving online conversation.

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Physicists Get Close to Knowing the Mass of the Neutrino

The KATRIN experiment is working to “weigh the ghost,” which could point to new laws of particle physics and reshape theories of cosmology.

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How to Change the Default Apps on All Your Devices

Don't settle for the preinstalled apps Apple, Microsoft, and Android stick you with. Mix it up a little\!

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Scientists Take Baby Steps Toward Extraterrestrial Babies

Can sperm survive microgravity? Do eggs hold up to radiation? The new science of off-planet procreation is now getting underway.

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East African children found in Belfast 'cold and hungry'

A lawyer who has met some of the children found at Belfast Harbour says they are "coping well".

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Saturday, October 26, 2019

Libya in chaos as endless war rumbles on

For years competing militias, rival governments and foreign players have been battling for control.

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Royle King: Lighting A Path To Success for Boys And Young Men

BE Modern Man: Royle King

Public servant, non-profit founder; 32; Public Information Specialist – Citizen Engagement Liaison, Leon County, Tallahassee, Fla.; Founder, The Omega Lamplighters Inc.

Twitter: @TheRoyleKing; Instagram: @TheRoyleKing

By day I work in county government, but my passion is the mentoring program I founded 11 years ago, The Omega Lamplighters Inc. Our mission is to light a path to success, to empower secondary-school aged youth with the academic and social skills, community connections, and progressive opportunities necessary to ensure their roles as active, educated, and responsible citizens.

I’m with them every day all day. They have dress up days at school to teach them the importance of professionalism. We meet monthly to do a community service project, monthly for a life skills workshop, tutoring twice a week, a social activity, weekly mentoring sessions, weekly prayer call (lead by the young men), and quarterly church service. Our step team, the #LightTeam, practices several times a week, competes all over the United States and are currently ranked the 4th best high school male step team in the National Step League.

For six years we’ve embarked on a 500 Miles of Freedom College & Civil Rights tour, exposing our young men to HBCUs and sites related to African American history. I want them to see that the blood that runs through their veins is that of power, of kings, and the blood of the slave who overcame. Most of our kids have never been out of Tallahassee, let alone the state of Florida. The impact is huge on their view of the world and crucial in shaping their vision to achieve their dreams.

Today, all of the active young men in the program have graduated high school and gone on to be accepted to college, joined the military, or attended a trade school. The program truly lights a path to success for boys and young men, and prepares them for life. We started 11 years ago with 15 young men as a pilot, and in 2011 we rolled out what the program looks like today and have grown to over 115 young men in the program. Doesn’t seem like a lot, but we’re a community-based program, all volunteer, all men and women who believe in our vision and want to give our young men a chance and light a path to success.

Nationally, the program has spread like wildfire. I now have more than 22 chapters all over, from Florida, Texas, Alabama, Louisiana, Tennessee, Mississippi, North Carolina, and even Naples, Italy, for awhile. I always said I wanted to change the world one youth at a time, but it wasn’t actually until I began to believe it that it started to happen.

WHAT ARE YOU MOST PROUD OF IN LIFE?

I would have to say the Omega Lamplighters in everything and all things. I don’t have any children, but I relate it to the feeling a parent has watching their baby grow and be successful—witnessing them change before your eyes. But these aren’t just my kids, they’re our kids; we all have a responsibility to raise our black boys and light the path to success.

I have a thing where I thank all of my kids; I constantly tell them thank you. Eventually, they all ask, “Why do you keep saying thank you, Mr. King?” The first answer is for saving my life. You gave me hope; you gave me purpose; you saved my life. The second is for allowing me to be part of of theirs. This program and these kids saved me, raised me, shaped me.

HOW HAVE YOU TURNED STRUGGLE INTO SUCCESS?

In college, I struggled. I dug myself into a hole, not taking it seriously and playing around so much so that I lost all of my support and funding, and was left at a crossroads. It took me six years to graduate, trying to fix my earlier mistakes. I was left with a decision to quit or keep going. I didn’t quit. To many people had made sacrifices for me and poured into me for me to quit. I worked three jobs, had to get on food stamps. That struggle taught me more about myself then anything—that hunger for success, and the mentality that nothing could stop me. That struggle gave birth to a man and since that accomplishment, mentally, nothing and no one can stop me.

WHO WAS YOUR GREATEST MALE ROLE MODEL AND WHAT DID YOU LEARN FROM HIM?

As a kid, it was the Allen Iversons, Shaqs, and celebrities of the world, but as a man, it’s always been my dad. During all of my big and small moments, he was there. He didn’t have to say anything; it was his presence. He taught me the most important rule of life: that you have to show up.

HOW DO YOU DEFINE MANHOOD?

I define it by the little things, holding doors for ladies, yes sir, no sir. Manhood is respect for those who paved the way for you. Treating all men the same, the janitor and the CEO. I’m old school! I just believe that a man is supposed to lead and when he can’t or where he’s weak he leans on others to help him be strong in that area.

WHAT PRACTICES, TOOLS, BOOKS, ETC. DO YOU RELY ON FOR YOUR SUCCESS?

Fairly new, but over the last year, every morning after I say my prayers, I look at a list of all my dreams written out. It’s the daily reminder of everything I said I wanted out of life. Another is calling my mother and father every day. Not always a long call, just a quick reminder of where I come from. When I hear their voices, even if for a few seconds, it reminds me that I need to honor them everyday for what they’ve done in creating me.


BE Modern Man is an online and social media campaign designed to celebrate black men making valuable contributions in every profession, industry, community, and area of endeavor. Each year, we solicit nominations in order to select men of color for inclusion in the 100 Black Enterprise Modern Men of Distinction. Our goal is to recognize men who epitomize the BEMM credo “Extraordinary is our normal” in their day-to-day lives, presenting authentic examples of the typical black man rarely seen in mainstream media. The BE Modern Men of Distinction are celebrated annually at Black Men XCEL (www.blackenterprise.com/blackmenxcel/). Click this link to submit a nomination for BE Modern Man: https://www.blackenterprise.com/nominate/. Follow BE Modern Man on Twitter: @bemodernman and Instagram: @be_modernman.

 



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'The selfie that revealed I was a stolen baby'

Aged 17, Miché Solomon discovered she had two mothers - one real, one false.

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Trina and Trick Daddy To Replace Rickey Smiley With New Morning Radio Show

Reunited and it feels so good! It’s been reported on The Jasmine Brand that Miami rappers Katrina Laverne Taylor, a.k.a. Trina, and Maurice Samuel “Trick Daddy” Young will have their radio show in the new year.

The Love & Hip Hop: Miami pair will be joining Miami’s 99 JAMZ/WEDR, replacing the Rickey Smiley Morning Showwhich currently airs in that market. Social media and digital media marketing strategist Karen Civil posted the announcement on her Twitter page, “Trina & Trick Daddy To Announce New Radio Morning Show, Replacing Rickey Smiley In Miami Market http://bit.ly/2MFdIql

The pair of rappers have recently been beefing, particularly after the last time they both appeared on Love & Hip Hop: Miami. They were supposed to be working on a joint album titled TNT, which is appropriate due to their explosive relationship. No one knows if the project will ever get off the ground but with this upcoming radio show, there’s bound to be much attention paid to the two.

Trina is going through some tough times since the death of her mother, Vernessa Taylor, last month. She took to Instagram to give thanks to the many supporters who have been there for her. “All I can give and take is day by day, moments by moments right now and I am just asking for everyone to please understand that. We all grieve differently and this is the hardest loss I’ve endured, to say the least! In this phase, I may even stumble a bit but I can’t let up on what I’ve built as a woman and as an entertainer,” she wrote. “Thank you to my team who has held me down during this time, I know things have not been easy on your end but I’m grateful to have you in my darkest moments!”

This took place after Trick Daddy and Trina hosted a foodie bus tour on Sept. 1, as part of the Miami Gardens Food & Wine Festival. Trina just released her latest album, The One on June 21, 2019, by Fast Life Entertainment and her label, Rockstarr Music Group.



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